The Joys of Sony PS4 Customer Service

In Customer Service by J Michel Metz3 Comments

Back in April I bought a PlayStation 4, having held off for a while to see if the prices would come down. At that time, there was a rare sale on Amazon and I thought I’d bite the bullet. After all, I had already bought The Last of Us and was dying to play the game anyway. While I was actually …

Cagematch: Synology vs. Drobo

In Customer Service, Storage, Technology by J Michel Metz22 Comments

This post is a long time coming and is extremely overdue. The only reason why I am finally getting off my rump and writing something is because today I was forwarded an open letter, “mea culpa” article written by Tom Buiocchi, CEO of Drobo on Scott Kelby’s site. Now, I only got the link to Mr. Buiocchi’s response, and I …

Corporate Surprise

In Customer Service by J Michel MetzLeave a Comment

In the face of corporate scandals such as Enron, Global Crossing, and now WorldCom, very few companies seem to be getting good press. Let me explain to you why I have become an Adobe customer for life.