There is no secret that I hate the TSA. I have always hated the TSA. Tom Daschle has a lot to answer for. Today did nothing to help my impression of the TSA, and in what was a long stream of insanity (ultimately capped by the most inappropriate “bad touching” I’ve ever experienced, I nearly lost it. I was a …
Open Letter to Continental Airlines
I need to write to describe my increasing displeasure with Continental’s merger with United as it relates to declining customer experience. For years I have promoted Continental’s exemplary customer service and stellar commitment to rewarding loyalty, and have deliberately shifted all of my business to Continental. In 3 of the past 4 years I have achieved Silver or Gold Elite, and …
In the face of corporate scandals such as Enron, Global Crossing, and now WorldCom, very few companies seem to be getting good press. Let me explain to you why I have become an Adobe customer for life.
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