Browsing Category : Customer Service

PSA: Beware Amazon/Wireovia Black Market Bait-And-Switch

Amazon reseller Wireovia sells black-market items, and Amazon doesn’t want to hear about it.


Open Letter to Continental Airlines

I need to write to describe my increasing displeasure with Continental’s merger with United as it relates to declining customer experience. For years I have promoted Continental’s¬†exemplary customer service and stellar commitment to rewarding loyalty, and have deliberately shifted all of my business to Continental. In 3 of the past 4 years I have achieved Silver or Gold Elite, and…

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