Browsing Category : Customer Service

PSA: Beware Amazon/Wireovia Black Market Bait-And-Switch


Amazon reseller Wireovia sells black-market items, and Amazon doesn’t want to hear about it.

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Cagematch: Synology vs. Drobo


This post is a long time coming and is extremely overdue. The only reason why I am finally getting off my rump and writing something is because today I was forwarded an open letter, “mea culpa” article written by Tom Buiocchi, CEO of Drobo on Scott Kelby’s site. Now, I only got the link to Mr. Buiocchi’s response, and I…

Open Letter to Continental Airlines


I need to write to describe my increasing displeasure with Continental’s merger with United as it relates to declining customer experience. For years I have promoted Continental’s¬†exemplary customer service and stellar commitment to rewarding loyalty, and have deliberately shifted all of my business to Continental. In 3 of the past 4 years I have achieved Silver or Gold Elite, and…

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