Browsing Category : Marketing

Written Exceptionalism


How do you know when something is truly exceptional?

Rant on “Gurus” and “Experts”


I gotta vent. I just gotta. I’ve long been annoyed as hell by those people who call themselves “experts” or “gurus” on any particular subject, simply because they have an obsession that they wish to rationalize. Among those I think have carved out their own special corner of hell: Life Coaches Motivational Speakers Personal Shoppers Change Agents Feng Shui Experts…

Alcohol and the Tech Industry


An article on Alcohol and the Tech Industry, written by Kara Sowles, came through my twitter stream today, followed by a few enthusiastic virtual thumbs up. I’ve written before about the Tech industry and inappropriate behavior (often as a result of overindulgence of alcohol), and I don’t have any problems with the suggestions Ms. Sowles makes about how to improve the…

Open Letter to Continental Airlines


I need to write to describe my increasing displeasure with Continental’s merger with United as it relates to declining customer experience. For years I have promoted Continental’s exemplary customer service and stellar commitment to rewarding loyalty, and have deliberately shifted all of my business to Continental. In 3 of the past 4 years I have achieved Silver or Gold Elite, and…