Browsing Category : Travel

Short Excursion in Prague


Not much wordiness here. Just some photos I took wandering around Prague for a couple of hours today. I’m in the city for customer and colleague presentations, but couldn’t pass up the only time to take a break and see the sights, especially since I haven’t been here since 2008.

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Open Letter to Continental Airlines


I need to write to describe my increasing displeasure with Continental’s merger with United as it relates to declining customer experience. For years I have promoted Continental’s exemplary customer service and stellar commitment to rewarding loyalty, and have deliberately shifted all of my business to Continental. In 3 of the past 4 years I have achieved Silver or Gold Elite, and…

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