Geeks with Jeeps Week in Moab, Utah (Pictorial)

In Jeep, Travel by J Michel Metz3 Comments

I’m going to be posting some of these on my 500px account, which will require more work because of keyword tagging, etc. But for now I thought I’d simply post the main photos here (there are over 100, so take your time. No, I didn’t take Porkchop or Badger (they’re not ready for travel anywhere, and even if they were …

Review: Namale Resort (Fiji)

In Customer Service, Travel by J Michel MetzLeave a Comment

Bula! Bula! After spending a week in Namale, I feel like I can finally get my head wrapped around the experience enough to write a review of the resort. Since we never left the resort, I can’t make any claim about Fiji, the Fijian people, or any of the cultural experiences that were on offer while we were here. So, …

Short Excursion in Prague

In Travel by J Michel Metz1 Comment

Not much wordiness here. Just some photos I took wandering around Prague for a couple of hours today. I’m in the city for customer and colleague presentations, but couldn’t pass up the only time to take a break and see the sights, especially since I haven’t been here since 2008.

The TSA Must Be Abolished

In Customer Service, Government, Travel by J Michel Metz7 Comments

There is no secret that I hate the TSA. I have always hated the TSA. Tom Daschle has a lot to answer for. Today did nothing to help my impression of the TSA, and in what was a long stream of insanity (ultimately capped by the most inappropriate “bad touching” I’ve ever experienced, I nearly lost it. I was a …

Open Letter to Continental Airlines

In Customer Service, Marketing, Travel by J Michel MetzLeave a Comment

I need to write to describe my increasing displeasure with Continental’s merger with United as it relates to declining customer experience. For years I have promoted Continental’s exemplary customer service and stellar commitment to rewarding loyalty, and have deliberately shifted all of my business to Continental. In 3 of the past 4 years I have achieved Silver or Gold Elite, and …