Browsing Category : Customer Service

Rant: Diabetic Insulin Pumps, A Giant Leap Backwards


I’m a diabetic. Unlike some people who seem to take great pleasure in identifying themselves and building personal brands as diabetics, I don’t like talking about my diabetes. For more than 30 years I’ve worked hard to minimize others’ association between myself and the disease, hopefully with a modicum of success. I’m going to step outside myself this once to indulge…

Yet Another Social Media Misunderstanding


Today I saw an article float by in the Twitter river: “Why do only 7% of managers consider social media skills most important for employees?” Go ahead and read the article, because the attitudes are pretty interesting. The author, however, conflates a couple of things and winds up 180 degrees from the direction he should be facing. First, “social media”…

Cagematch: Synology vs. Drobo


This post is a long time coming and is extremely overdue. The only reason why I am finally getting off my rump and writing something is because today I was forwarded an open letter, “mea culpa” article written by Tom Buiocchi, CEO of Drobo on Scott Kelby’s site. Now, I only got the link to Mr. Buiocchi’s response, and I…

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