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Rant: Diabetic Insulin Pumps, A Giant Leap Backwards

In Customer Service, Health Care, Technology by J Michel Metz17 Comments

I’m a diabetic. Unlike some people who seem to take great pleasure in identifying themselves and building personal brands as diabetics, I don’t like talking about my diabetes. For more than 30 years I’ve worked hard to minimize others’ association between myself and the disease, hopefully with a modicum of success. I’m going to step outside myself this once to indulge …

The Joys of Sony PS4 Customer Service

In Customer Service by J Michel Metz3 Comments

Back in April I bought a PlayStation 4, having held off for a while to see if the prices would come down. At that time, there was a rare sale on Amazon and I thought I’d bite the bullet. After all, I had already bought The Last of Us and was dying to play the game anyway. While I was actually …

Review: Namale Resort (Fiji)

In Customer Service, Travel by J Michel MetzLeave a Comment

Bula! Bula! After spending a week in Namale, I feel like I can finally get my head wrapped around the experience enough to write a review of the resort. Since we never left the resort, I can’t make any claim about Fiji, the Fijian people, or any of the cultural experiences that were on offer while we were here. So, …

Yet Another Social Media Misunderstanding

In Academia, Customer Service, Marketing, Technology by J Michel MetzLeave a Comment

Today I saw an article float by in the Twitter river: “Why do only 7% of managers consider social media skills most important for employees?” Go ahead and read the article, because the attitudes are pretty interesting. The author, however, conflates a couple of things and winds up 180 degrees from the direction he should be facing. First, “social media” …

Cagematch: Synology vs. Drobo

In Customer Service, Storage, Technology by J Michel Metz22 Comments

This post is a long time coming and is extremely overdue. The only reason why I am finally getting off my rump and writing something is because today I was forwarded an open letter, “mea culpa” article written by Tom Buiocchi, CEO of Drobo on Scott Kelby’s site. Now, I only got the link to Mr. Buiocchi’s response, and I …

The TSA Must Be Abolished

In Customer Service, Government, Travel by J Michel Metz7 Comments

There is no secret that I hate the TSA. I have always hated the TSA. Tom Daschle has a lot to answer for. Today did nothing to help my impression of the TSA, and in what was a long stream of insanity (ultimately capped by the most inappropriate “bad touching” I’ve ever experienced, I nearly lost it. I was a …