Browsing Category : Customer Service

My Crazy-Ass Hertz Pivot Plan: Cars as a Service (CaaS)


Companies like Hertz have been hit hard due to the pandemic. Here’s one crazy idea on how they can pivot their business model

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Rant: Diabetic Insulin Pumps, A Giant Leap Backwards


I’m a diabetic. Unlike some people who seem to take great pleasure in identifying themselves and building personal brands as diabetics, I don’t like talking about my diabetes. For more than 30 years I’ve worked hard to minimize others’ association between myself and the disease, hopefully with a modicum of success. I’m going to step outside myself this once to indulge…

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