June 27, 2020
My Crazy-Ass Hertz Pivot Plan: Cars as a Service (CaaS)
Companies like Hertz have been hit hard due to the pandemic. Here’s one crazy idea on how they can pivot their business model
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The Dr. is in…
Browsing Category : Customer Service
June 27, 2020
May 10, 2019
Your Post Has Been Deleted By Quora Moderation
Quora has decided to delete one of my answers, but even they don’t know why.
December 19, 2017
November 13, 2017
November 6, 2017
May 10, 2017
Eastwood Tools Cybersecurity Fail
Be very careful about buying things from Eastwood Tools. And whatever you do, never, ever send copies of your personal IDs to someone you don’t know via email.
April 13, 2017
December 18, 2015
Rant: Diabetic Insulin Pumps, A Giant Leap Backwards
I’m a diabetic. Unlike some people who seem to take great pleasure in identifying themselves and building personal brands as diabetics, I don’t like talking about my diabetes. For more than 30 years I’ve worked hard to minimize others’ association between myself and the disease, hopefully with a modicum of success. I’m going to step outside myself this once to indulge…
The Joys of Sony PS4 Customer Service
Back in April I bought a PlayStation 4, having held off for a while to see if the prices would come down. At that time, there was a rare sale on Amazon and I thought I’d bite the bullet. After all, I had already bought The Last of Us and was dying to play the game anyway. While I was actually…
Uber vs. Barcelona Taxis: A “Study”
J takes a look at Uber service versus the taxi system in Barcelona